Couldn't find my previous account and work

[Raham Abbasi]

It's been months i didn't login into jira but i had my account and so much work done there. Now, today when i logged in i couldn't find my work and account anywhere.

[Marc -Devoteam-]

Hi @Raham Abbasi 

You tags suggest you are on a premium plan, are you?

Can you access admin.atlassian.com?

If this was a free instance and you dinn't access it for moths, it is probably inactive and most likely deleted.

If this is on a paid instance, contact the admin of the instance, related to this question.

[M Chandra Shekar]

@Raham Abbasi Are you seeing any error when you try to login Jira?

[Yashodip Jadhav]

@Raham Abbasi  looks like you’re logged into a different account than the one you used earlier. In Jira, your work doesn’t disappear, it’s always tied to the specific account and site you were using.

Try signing out and logging back in with the exact email you used before (also check if you had used Google login vs normal login). You can also try resetting the password for your old email to be sure.

If you still don’t see anything, it’s possible you were part of a specific Jira site/company and don’t have access to it anymore. In that case, you’ll need to contact that site admin or Atlassian support to regain access.