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Could the ability for a user to provide feedback/bug in the product be easier.

Joey Tallieu
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 2, 2020

As someone that doesn't really take the time to report issues much, my experience just now was extremely frustrating, thinking I could quickly "do JIRA a solid" and share a small but annoying UI issue that has gotten me twice, and does not quite align with the rest of the JIRA UX (which I think is one of the best).  I hit the issue again, and had about 6 minutes of free-time.  Feeling altruistic, I captured the screens, annotated the capture and figured I just drop JIRA folks a note about the UI issue.

20/30 minutes later... navigating in circles to try and share an issue with the team, nothing seemed an obvious place to share my findings.  "Post a question to the community?"... I supposed I could ask if anyone else thinks this is a UI design bug, but I don't really care to have a discussion on it. I don't even want to follow it.  I think UI is confusing here, if the team agrees and fixes it cool... if not I'll work around it.  I don't want to be part of a community and I am not really "Asking a question".  I don't need an answer, I am just wanting to provide feedback.  

Something I thought should take 2-3 minutes to communicate to the eng team has led to 20 minutes and now a post not even related to the matter at hand.  

1 answer

2 votes
Brant Schroeder
Community Champion
November 2, 2020

Joey,

If you feel it is truly a bug you can submit a support ticket here: https://support.atlassian.com/contact/   If you just would like to report something that would be more of suggestion, which you are describing above, you can go here: https://jira.atlassian.com/secure/Dashboard.jspa  

For cloud server specific bug suggestions I would recommend going here (https://jira.atlassian.com/browse/JSWCLOUD-16752?jql=project%20%3D%20JSWCLOUD%20AND%20type%20%3D%20Bug%20AND%20statusCategory%20!%3D%20Done%20ORDER%20BY%20Updated) and doing a quick search if it does not exist click create at the top and submit it.

Joey Tallieu
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 4, 2020

How long (how many clicks?) does it take from here https://jira.atlassian.com/secure/Dashboard.jspa  

Screen Shot 2020-11-04 at 2.29.51 PM.png

until I arrive at a place that I can provide information, submit, and carry on with my day?  

 

### OR

from here https://support.atlassian.com/contact. I filled out a bunch things... and now pick.... Explore Community?

Screen Shot 2020-11-04 at 2.38.41 PM.png

 

Screen Shot 2020-11-04 at 2.40.52 PM.png

 

Then, do what, spend another 10 minutes poking about the community to share feedback?  You see my point?

Brant Schroeder
Community Champion
November 4, 2020

I will pass it on to Atlassian.  

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