Could not get past admin support page due to "Sorry, we can't find this Cloud URL."

[Claudio Aditya]

I am trying to contact support to assist me in admin transfer but I could not get past support page because the page keeps insisting cannot find this Cloud URL.

For context here is my jira cloud url [url removed for privacy] and I have been actively using it since the past 6 months. I need help with:

Our current Organization Admin is on extended leave and unreachable. I
need to be added as an Organization Admin so I can manage our
subscription, user access, and billing.

[Prachi Bolar]

Hello @Claudio Aditya ,

Welcome to community :) 

I have raised a ticket on your behalf to our relevant team. You would receive an email for the same.

The team will check your query and help you wth the org admin and billing rights

Thank you,

Prachi

[Claudio Aditya]

Thank you for the prompt response, will be waiting for the email.

[Trudy Claspill]

Hello @Claudio Aditya 

Welcome to the Atlassian community.

If you are not an Orgnization admin or Site admin yourself, you will not be able to open a support case with Atlassian technical support.

Instead reach out to the Billing, License, and Pricing team through the following page. They can help your with getting another person granted Organization Admin access. They will need you to provide information they can use to verify that your request is valid and your are a legitimate representative of the company that owns the subscription.

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Claudio Aditya]

Thanks for the advice! Appreciate the help