Could login for a few minutes and no way to contact support... What to do?

[Amir Colnect]

Using Jira cloud for years now (unhappy about how slow and badly designed it is, but that's a different thing) and today I couldn't login for some minutes.

So here's how it goes: trying to enter the email but getting this error message

and could see on the network tab a repeated error 500

Then tried to click "Can't log in?" but got the same problem there.

Then tried to get support but the login module is used again and again so I can't write to support, nor the community, nor anyone...

Luckily, this lasted for a few minutes this time but

A. Who to turn to in such cases?

B. Can this case be investigated as it didn't appear in the public notes about something being down?

Thanks

[Stephen Sifers]

Hello @Amir Colnect 

Sorry you're experiencing issues logging in. Do know there is a current incident related to logins. More info may be found at https://jira-software.status.atlassian.com/

If you're still having issues after the incident is resolved please let me know.

Regards,
Stephen Sifers

[Amir Colnect]

When I was checking that page, the incident wasn't there. Now I see "Atlassian Account login issues"

The problem is I couldn't login to send any support request not publish on this forum. But I've come to expect this level of service from Atlassian

[Amir Colnect]

My original question is left unanswered

[Stephen Sifers]

Hello @Amir Colnect 

If you're unable to access your account and need to contact support we do have alternative methods. One is Community, as you're aware of. Another is our contact form located at https://www.atlassian.com/company/contact/purchasing-licensing#/

From the above form, you can submit a non-technical support request in the event you're unable to login to your account. Please be aware that this method may not have the same response time as a technical support request.

Regards,
Stephen Sifers

[tcurtis]

I submitted a P1 Support request (also having same issue) and also linked to this post so hopefully they will reach out

[Amir Colnect]

Were you able to do that without logging in? Bcz that's exactly the problem I'm mentioning