Could I back to free version after trial period?

[Duy Vo]

I used trial version of Jira, after trial period and my Jira service is suspended, I think we just need to use the free version instead of the standard for this time.
Can I back to free version from standard version?
(Users number is under 10 users)

[Daniel Ebers · Accepted solution]

Hi @Duy Vo

I experienced the same this morning but solution is very easy.

When you go to admin.atlassian.com >> Site Settings >> Product Access

You will likely see more users present than allowed in "Jira Service Management Free" - this is 3 agents.

I had 5 users in it and corrected (reduced) it to 2 users, looks like this:

When you go to admin.atlassian.com >> Manage Subscriptions >> Jira Service management it will list 2 agents (for my example) and changing to Free can be scheduled now.

Please note there are some warning as for losing features for example - thus is due to a planned switched to "Free" where not all features are included.

Cheers,
Daniel

[Shahwaiz Tahir]

I did the 2 user but the it is still suspended. How can I resolve it?

[Trung Hưng Nguyễn]

Me Too and I don't have any support From Jira

[Support · Accepted solution]

>admin.atlassian.com

>Billing.

>Manage Subscription.

> Follow the screenshots attached.

[Mikael Sandberg · Accepted solution]

Yes, just go to admin.atlassian.com, under Manage subscription you can change the plan you are on.

[Duy Vo]

Thanks Mikael.

I went to subscription page, but I don't see plan changing option for inactive item

[Muhammad Rehan]

I'm also facing the same issue