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Confused About JIRA's Free Plan – Can Someone Explain?

Confused About JIRA's Free Plan – Can Someone Explain?

Hi everyone,

I'm a bit confused about JIRA’s free plan and the different products that come with it. As far as I can tell, there are three different products, but I’m not sure which one I’m using or what each one does. Can someone break it down in simple terms, especially for someone who's a beginner?

JIRA seems like an awesome tool, even for small teams, but I don’t think I’m using it to its full potential yet (even though I’m on the free plan).

Also, can anyone explain the difference between the free and paid versions? Besides more seats, what are the key benefits of upgrading to a paid plan?

Thanks so much!

4 answers

1 vote

Hi Vicki - Welcome to the Atlassian Community!

See if this article helps you:

https://community.atlassian.com/t5/Jira-articles/Using-a-Free-Jira-Account-is-Fine-Right/ba-p/2883826

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1 vote

Hello @Vicki Tan

Welcome to the Atlassian community.

There are multiple products from Atlassian that include "Jira" in the name. Each is a separate product that you can subscribe to, but they can be integrated with each other for a more comprehensive feature set.

Jira

Jira Service Management

Jira Product Discovery

Jira Align

To get an overview of each product I recommend you visit the Atlassian website and review each product's info page. From there you will also find a Pricing page for the product that highlights which features are included with each pricing option. For instance the pricing page for the product named simply "Jira" is located here.

https://www.atlassian.com/software/jira/pricing

Do you have a more specific question that we can address for you?

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0 votes

Hi @Vicki Tan

Welcome to community :)

Please find the detailed information of free plan along with other plans here : https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/

The Jira Free plan has the following limitations:

User limit: The free plan is limited to 10 users.
Storage limit: The free plan has a 2GB storage limit.
Email notifications: The free plan can send a maximum of 100 emails per day.
Audit logs: The free plan does not have access to audit logs.
Support: The free plan only offers community support.

If you need more than 10 users, more storage, or more features, you can upgrade to a paid plan.

Thank YOu.

Prachi

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HI, so do I continue using the free plan even after the free trial has elapsed? or is it a selectable feature?

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Hello @Daniel Oswago

Welcome to the Atlassian community.

You should be able to elect to continue to use a Free subscription. Refer to this documentation for information about managing your product subscriptions:

https://support.atlassian.com/subscriptions-and-billing/resources/

https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/

I have had the experience of a Trial subscription expiring for the Free plan. Did you sign up for a Free Trial of the Standard or Premium subscriptions? If so, you can downgrade to a Free plan and continue to use the product. There will be some loss of functionality since the Free version does not enable all the functionality available in the Standard and Premium subscriptions.