Confluence login issue

[Sanu Soman]

Hi All,

I'm facing login issue in my Confluence instance after XML restore. The actual insatnce (XML file) having JIRA user directory as the primary user directory and was working properly.

Now I guess due to change in Confluence instance IP address, this error is coming. Also I can't able to login as internal directory user. Please help me on this.

I guess I need to disable/change priority of this JIRA user directory in confluence to overcome this.

After google it, I found I need to edit atlassin-user.xml file to change the modification, but bad luck .. I don't have atlassin-user.xml file. Only having osuser.xml file, and see the content of file below

---------------------------------------------------------------------

<opensymphony-user>
    <!--
        Authenticators can take properties just like providers.

        This smart authenticator should work for 'most' cases - it dynamically looks up
        the most appropriate authenticator for the current server.
    -->
    <authenticator class="com.opensymphony.user.authenticator.SmartAuthenticator"/>

    <!-- JIRA User management (with caching) -->
    <!-- Note: Do not add any line breaks or spaces when specifying the chain.classname, otherwise a ClassNotFoundException will be thrown -->
    <!--
    <provider class="bucket.user.providers.CachingCredentialsProvider">
        <property name="chain.classname">com.atlassian.confluence.user.providers.jira.JiraJdbcCredentialsProvider</property>
        <property name="chain.datasource">java:comp/env/jdbc/JiraDS</property>
    </provider>
    <provider class="bucket.user.providers.CachingAccessProvider">
        <property name="chain.classname">com.atlassian.confluence.user.providers.jira.JiraJdbcAccessProvider</property>
        <property name="chain.datasource">java:comp/env/jdbc/JiraDS</property>
    </provider>
    <provider class="bucket.user.providers.CachingProfileProvider">
        <property name="chain.classname">com.atlassian.confluence.user.providers.jira.JiraJdbcProfileProvider</property>
        <property name="chain.datasource">java:comp/env/jdbc/JiraDS</property>
        <property name="chain.configuration.provider.class">bucket.user.BucketHibernateConfigProvider</property>
    </provider>
    -->

    <provider class="bucket.user.providers.CachingCredentialsProvider">
        <property name="chain.classname">com.opensymphony.user.provider.hibernate.HibernateCredentialsProvider</property>
        <property name="chain.configuration.provider.class">bucket.user.BucketHibernateConfigProvider</property>
    </provider>
    <provider class="bucket.user.providers.CachingAccessProvider">
        <property name="chain.classname">com.opensymphony.user.provider.hibernate.HibernateAccessProvider</property>
        <property name="chain.configuration.provider.class">bucket.user.BucketHibernateConfigProvider</property>
    </provider>

    <provider class="bucket.user.providers.CachingProfileProvider">
        <property name="chain.classname">com.opensymphony.user.provider.hibernate.HibernateProfileProvider</property>
        <property name="chain.configuration.provider.class">bucket.user.BucketHibernateConfigProvider</property>
    </provider>

    <!--<provider class="com.opensymphony.user.provider.memory.MemoryCredentialsProvider" />
    <provider class="com.opensymphony.user.provider.memory.MemoryAccessProvider" />
    <provider class="com.opensymphony.user.provider.memory.MemoryProfileProvider" />-->
</opensymphony-user>

-------------------------------------------------------------------------------------------

Please let me know how I can overcome this.

[BernardoA · Accepted solution]

If your Jira directory is in first place, I think you can put the internal directory in first position in order to login with your admin account:

https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights#RestoringPasswordsToRecoverAdminUserRights-Step3.PuttheInternalDirectoryinFirstPosition

If it fails, you can try to recover admin password.

Cheers,

Bernardo

[Jobin Kuruvilla [Adaptavist]]

Try this to login to Confluence as an admin. Then make necessary changes.

https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights

[Sanu Soman]

I already did this and now I can able to log-in. Thanks:)

[Sanu Soman]

Almost similar post,

https://confluence.atlassian.com/pages/viewpage.action?pageId=283640612

Anybody know how I can achieve this?