Configuring Jira Slack integration

[Gaurav Aggarwal]

We use Jira hosted in cloud and integrate with Slack. No third-party bots or software are used and doubt we can use those.

Jira bot messages me privately issue that I am watching, I am the reporter, I am the assignee or if someone mentions me.

This can get hard to manage for a large number of issues. Is there a way to control the messages on a finer granularity perhaps? And maybe thread the messages for a particular issue rather than a new separate message for each update?

e.g., I would like to get messages only for state changes and not for comments.

[Daniel Eads]

Hi @Gaurav Aggarwal ,

With the built-in integration, the granularity levels you mentioned are as fine as it gets. The idea for the built-in integration is to strike a balance between simplicity and power - for most use-cases, the level of granularity you mentioned would skew away from the simplicity side of the spectrum.

You could set up Jira Automation rules to send a message to Slack - and since the triggers are more granular with Automation, you could filter out only the specific events you want. The downside is that you either need global rules for yourself, or rules in each of the projects you want to get notifications from. Flexibility in notification triggers, but more work to set up.

As for threading, unfortunately I don't think we have a solution. There's an open feature request to make comments threaded, but this is for the built-in integration and doesn't apply to Automation rules.

Hopefully Automation can help solve some of the stickier points!

Cheers,
Daniel