Configure work item fields in portal

[Line Veronika Nielsen]

How/where do I configure which fields a customer can see in the portal when looking at a specific work item - Currently visible is Requester, activity on the left side and and state, Request type and Shared with on the right side.

I have jira admin rights but still cannot seem to locate the place to configure what is visible here.

[Gor Greyan · Accepted solution]

Hi @Line Veronika Nielsen

Welcome to the Atlassian Community!

The fields that customers can see in the portal are controlled by the Request Type configuration, not directly from the issue view in Jira.

For that, go to Space Settings.

Choose the Request Management --> Service Request

There you will see the Request Types.

Click on the needed Request Type to see the fields, which are configured for that Request Type.

In the right side, you will see all available fields for that Request Type. If the field is missing from there, check, that it is being added to the Create Screen of the Issue Type.

See the attached Screens.

[Line Veronika Nielsen]

Thank you - but it only adds it to the request form if I understand it correctly - Where I need more fields is when the customer is looking at a previously created issue from the portal: 

[Gor Greyan]

Dear @Line Veronika Nielsen

Jira Service Management does not allow you to show additional fields on the customer portal after the ticket is created unless those fields are already part of the Request Type.

[Line Veronika Nielsen]

Ahh this makes sense - Thank you very much!

[Gor Greyan]

Dear @Line Veronika Nielsen

You are very welcome.

[Anthony Morais · Accepted solution]

Hi @Line Veronika Nielsen 

You can do this as follows:

- Navigate to the requests list

- Click the "Customize" button on the right of the screen

- Click manage columns

Select the fields you want to display.

Hope it helps!

[Elitsa Velikova _Nemetschek Bulgaria_]

Hi @Line Veronika Nielsen ,

You can add more fields using a third-party app like our app Advanced Portal Reports.  It will allow you to add any Jira field to the ticket on the portal, any column to the request list and also enhance the filters: SLAs, Due dates, logged work, custom fields, labels, etc. 

Cheers,

Elitsa