Configure mention notification based on project roles.

[Deleted user]

Hi,

I would like to exclude the "Service Desk Customers" project role from mention notifications, is there a way to configure this under the notification scheme settings?

Thanks.

[Deleted user · Accepted solution]

We seem to have resolved this. The permission scheme was allowing browse permissions to all logged in users. We have locked this down to groups which are only available to non-service desk customers. Now only internal users are listed when mentioning users in comments. This has then stopped them being notified of mentions as they can no longer be mentioned. 

Thanks.