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Confiforms IFTT Integration with JIRA - User "field cannot be set" error although field populated

jokolbe September 25, 2020

I have a reporter field in ConfiForms set to User field type as follows:

Reporter Field Definition.png

 

For SOME users (working for me when I try to submit the form) the following error occurs indicating that the reporter field cannot be set

 

Screen Shot 2020-09-25 at 6.43.11 PM.png

 

IFTTT Rule

 

#set($typeid = "[entry.type.id]")

{
"fields": {
"project": { "key": "XX" },
"issuetype": { "name": "Story" },
"priority": { "name": "[entry.priority.label]" },
"reporter": { "name": "[entry.reporter.username]" },
...
}
}

 

2 answers

0 votes
Alex Medved _ConfiForms_
Community Champion
September 25, 2020

If this happens for some users then it means it is a permissions issue.

The field must be on a create screen and your users should have permissions to set it. Most probably your users that receive an error from Jira have no permissions to set this field.

0 votes
Matt Doar
Community Champion
September 25, 2020

Looks like the Reporter field needs to be added to Create or Edit screens in some Jira projects

jokolbe September 25, 2020

The JIRA project already has a reporter field 

Screen Shot 2020-09-25 at 6.41.05 PM.png

This issue also only happens for some user. When I submit myself, everything works as expected and no error is present.

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