Completed items not showing on Plan

[james_parry]

I have read the below articles but found no real answer - please can someone help?

I have a filter based on a single initiative which returns 100 rows. 

30 of these rows are completed in a status of "Released" , Resolution = "Done". Following a suggestion on one of the links below i have changed one to have a status of "Resolved

I have a Plan based on this filter but only 70 are showing.

Looking at the Plan Settings under "Removed Work Items" there are 0 being removed  due to "Status", "User" or  "Releases" and the "Remove work marked Done more than" is set to 365 (which easily encompasses  ticket completed last week"

Can someone please let me know what setting is excluding completed items from the plan?

Thank you
James

https://community.atlassian.com/forums/Jira-questions/Completed-gt-Completed-Dependencies-are-showing-on-my/qaq-p/3136683

https://community.atlassian.com/forums/Advanced-Planning-in-Jira/How-can-I-see-the-Done-issues-in-Advanced-Roadmap/td-p/1387004#M4916

[Gabriela - LeanZero]

Hi James, that panel only counts removals, so anything hidden at the view layer never appears there. And the days-since-done rule only applies to work items from company-managed spaces, so if any of the 30 sit in team-managed ones, 365 was never going to move them either.

Quickest way to settle it: Plan settings, Work in your plan, paste one missing key in full into the search box. It tells you whether that item is in your plan scope, removed by a rule or user, or included but hidden by a timeline filter. Full key only, partials won't match.

If it comes back hidden, check View settings, Show completed. It puts a timeframe on completed parent-level items, and the docs only promise that done children stay visible while their parent is still open. Worth checking which view you are in too, since Dependency management ships filtered to work items with dependencies and Sprint capacity to all future sprints.

If it comes back in scope, look at whether the fix versions are archived. Work items in an archived release get dropped from the timeline, and that is separate from the Releases count you already read as 0.

https://support.atlassian.com/jira-software-cloud/docs/troubleshoot-missing-issues-in-your-plan/
https://support.atlassian.com/jira-software-cloud/docs/customize-your-roadmaps-view-settings/

[james_parry]

Hi Gabriela
Thank you for the quick response. We are getting somewhere. 
The Copy Paste showed the item was linked to an archive release.

Following the link in the message gave me:

---------------

Work item is included in archived release

Work items that are part of archived releases will be excluded from your timeline. There are two ways to fix this.

One is to reschedule work items from an archived release to an active one.

Alternatively, you can unarchive the release:

1. From the Spaces dropdown menu, select your space, then Releases from the left side menu.
2. Using the dropdown menu next to the search bar, include Archived releases in your view. 
3. Lastly, use the menu on the right to Unarchive your release

-------------

Where I am now:

1. a) It may well be a "Permission-thing" but I see no "Spaces dropdown"
2. b) the dropdown next to the "search timeline" is "Filter" and all filters are empty. I just see Two epics (both missing completed stories)
3. c) Not sure I want to unarchive releases as release are managed by a separate team

[Gabriela - LeanZero]

Hi James, that path does not run inside the plan. Releases live in the space, so you get there from Jira's top nav, pick the space, then Releases in the left sidebar. The Filter dropdown you found is the timeline's own, which is why it looked empty.

You do not have to unarchive. You can move those 30 onto an active release instead. Either way it is a change to data the release team owns, so it is a conversation with them. My read is that unarchiving is the lighter ask. It is one action on one release, where the alternative touches the fix version on 30 work items.

There is no switch for this one. The archived-release exclusion is not one of the rules in Removed work items, so it does not appear in that panel and there is nothing to turn off. The 0s you read there were accurate.

[Martin Runge]

Hi @james_parry

Building on Gabriela's answer, I would quickly open Plan settings > Issue sources and confirm the source is your saved filter.

Are those 30 completed items in the same project as the visible 70, or are they spread across more than one project?

Cheers, Martin

[james_parry]

Hi Martin
Thank you for looking
I dont have an "Issue Sources"

I have "Work in your plan" This shows 70 work items
the box below shows the name of the filter | 70 work items | Type "Filter"

If I follow the link to the filter I see all 100 ( which includes "Released" items)
My Filter is nothing more than:

project IN (WSK) AND (issuekey in portfolioChildIssuesOf("WSK-5611"))

James