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Communications Breakdown error while we are trying to edit/update JIRA ticket.

Ganesan Venkatesan
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February 7, 2022

Hi,

Recently, we migrated form RHEL6 to RHEL7 for our jira application and we are running with JIRA 8.20.6.  We are also running our JIRA application with proxy using httpd (Server version: Apache/2.4.34 (Red Hat)).

Application set up is as below:

DNS <-->Webserver proxy (httpd) <-->AppServer

Application was working fine, when we were in RHEL6 and running with httpd Server version: Apache/2.4.34 (Red Hat).

However, when we migrated to RHEL7 with httpd erver version: Apache/2.4.34 (Red Hat), we are gettting intermittently the "communications Breakdown" issue.

In chrome developer tools, we see that Status as "(failed) net::ERR_CONNECTION_TIMED_OUT", it is not getting any http response code.  We are blocked by this and any help would be useful.

1. Did anyone face the same kind of issue when you migrated from RHEL6 to RHEL7, with the httpd proxy implementation ?

2. When we install httpd in RHEL7, will there be any configuration mismatch for httpd between RHEL6 and RHEL7 ? How can we isolate this configuration difference and diagnose this issue?

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