Comments disappeared after removal group

[Véronique Adriaensen]

Hi,

I hope anyone has already encountered this issue and found a solution.

My customer has removed a group from Atlassian Admin but was using this group for visibility restrictions on comments. Since the group has been deleted, the comments also have disappeared. Not sure if they are entirely gone or just hidden for everyone.

Has anyone got an idea to restore the comments?

Thank you in advance!

[Martin Runge]

Hi @Véronique Adriaensen

Welcome to the Atlassian community!

Unfortunately, my first thought of simply recreating a new group with the exact same name will probably not automatically make them visible again, because Jira assigns a brand-new, unique internal ID string to the new group, which won't match the old ID stored on those orphaned comments.

The Comment creator should be able to see them and set a new group for visibility.
You could adopt this automation: https://support.atlassian.com/automation/kb/automation-rule-or-change-the-comment-visibility-to-group-project-role-when/ to run it as the users and set a new comment with a new restriction.

[Véronique Adriaensen]

Hi,

Thank you for your interesting feedback! I will definitely test with this. You think that Jira Automation user will have access to all comments?

The group was deleted and users who were in it cannot see their comments anymore.

[Fazila Ashraf]

Hi @Véronique Adriaensen 

Welcome to community!

Sorry that you are experiencing this unfortunate situation. I havent ( thankfully ) had to handle this so far.

Do you know whether you are able to fetch the comments through rest api? The idea i have is to find to change the restrictions from rest api calls, if they are visible to the rest api end points

[Fazila Ashraf]

And if not, i would recommend to immediately raise a support ticket with atlassian team. 

[Véronique Adriaensen]

I'm afraid that I won't but it might be an interesting idea to check how these visibility restrictions work :).

Ticket with Atlassian was raised, but I hoped to receive similar experience feedback via the Community and hope that my post can avoid similar issues in the future for others!

[Fazila Ashraf]

ah makes sense that the rest calls (correctly) adhere to the restrictions applied. Was just hoping that it would identify the orphaned comments :) 

Hopefully the atlassian support will have a back door to fix the problem. Please keep us posted :)