Comment additions do not fire automation triggers on atlassian studio

[Kartik Verma]

I'm trying to trigger an automation when a comment is added to a work item/Jira issue, but the rule never fires. What I've tested so far:

• Field value changed trigger with fields Comments and Comment
• Work item updated trigger
• Removed all conditions and actions except an Add to audit log action
• Verified that the rule is enabled and saved
  
  Behavior I'm seeing: When I update the Description field, the automation triggers successfully and appears in the audit log. When I add a comment, the automation does not trigger at all and no entry is created in the audit log.
  
  This makes me think the automation engine is not treating comments as field updates, or comment events are not being emitted for this type of work item.
  
  Has anyone successfully triggered automation on comment creation in this automation framework? Is there a dedicated comment trigger that should be used, or are comments currently unsupported for automation triggers?

[Arkadiusz Wroblewski]

Hello @Kartik Verma 

What I am asking myself here is why you did not use the built-in Work item commented / Issue commented trigger instead ?

Best,

Arkadiusz🤠

[Kartik Verma]

@Arkadiusz Wroblewski That was my first thought but apparently, Work Item commented is not an option trigger.

[Arkadiusz Wroblewski]

@Kartik Verma 

So it´s definitely Studio.

Studio currently has limited product/trigger coverage.

Field value changed Comment is not really a reliable substitute for the comment trigger.

[Thiago Wenceslau -Appfire-]

Hi @Kar,
I’m Thiago from the Appfire team.

In the Jira framework, comments are handled via separate event streams rather than standard field updates, which is why your "Field value changed" and "Work item updated" triggers aren't catching them.

If you're open to looking at alternative apps to solve this, JMWE (Jira Misc Workflow Extensions) handles this exact scenario seamlessly through its own Event-based Actions feature.

As you can see in the example below, it's incredibly straightforward to set up:

 

You can easily create an action triggered specifically by issue comments with just a few clicks, apply it to whichever projects you want, and even use JQL or Nunjucks scripting if you ever need to add complex filters later on.

If you decide to give it a try and run into any questions while setting it up, feel free to reach out to our support team. We'd be happy to help!

Best regards,

Appfire Support Team

[Marc -Devoteam-]

Hi @Kartik Verma 

Welcome to the community.

Jira rules, always has this option to trigger based on comment.

What steps did you take, as your screenshot is not a view I can get? Do you have Rovo DEV and is it relarted to this?

[Kartik Verma]

I am using the Rovo Studio, yes. 
Not the classic jira automation as those rights are with our admin. 

[Marc -Devoteam-]

Hi @Kartik Verma 

But it's not basic Rovo Sudio, but Seems like Rovo Dev, so extra subscription with Atlassian.

This as the options "build" menu is not visible in mine.

So when I select automation in Rovo Studio, I get reverted to Automation in Jira.

[Rudy Holtkamp]

Hi @Kartik Verma ,

It would help a lot of you post a screenshot of your automation rule flow and screenshot of the audit log.

Cheers

Rudy

[Kartik Verma]

This is my current config for trigger:



As far as audit logs are concerned, no automation is currently starting for this trigger. 

[K Vivek Rao]

Hi @Kartik Verma Please remove the values "create work item", "Edit work item", "Transition work item" and assign work item.

Also, once change the actor to admin instead of automation user and then test the case.