Collapsed Message to Slack Channel

[Eric Pozzobon]

Is it possible to send a text snippet from Automation for JIRA into a slack channel?

Use Case: we are trying to send notifications when a certain team is flagged in a ticket. The notifications are working, but the descriptions for some issues can be quite verbose. I would like a way to send a specific section of the message in a collapsible section, like a text snippet, so all the main details are available "at a glance" but the long details do not fill the screen and hide the headline details.

Any ideas?

[Jitin Chugh]

Please note that I've taken assistance from GenAI tools to update this response.

• Use Slack's "blocks" format to structure the message.

• Use a "section" block for high-level details.

• Use a "context" block or "fields" to add metadata.

• Use a "divider" to separate sections.

• Use a "blockquote" (>) or "code block" (```) for the detailed description.

Example: Jira Automation Rule

1. Trigger: When a ticket is flagged for a specific team.

2. Action: Send message to Slack using "Send Slack message" action.

3. Slack Message Format (JSON Payload in Advanced Mode)

• Main details (Issue Key, Summary, Priority, Status)

  • These are visible at a glance.

• Key Details

  • If you have a specific section of the description (like a summary field), you can extract it.

• Collapsible Section

  • The full description is enclosed in a code block (```) so it takes less space and can be expanded in Slack.

• Modify the below JSON to match your Jira fields.

• Use "Advanced" mode in Jira Automation's Send Slack message action.

{
"blocks": [
{
"type": "section",
"text": {
"type": "mrkdwn",
"text": "*🚩 Flagged Ticket Alert!*\n*<${issue.url}|${issue.key} - ${issue.summary}>*"
}
},
{
"type": "context",
"elements": [
{
"type": "mrkdwn",
"text": "*Priority:* ${issue.priority} | *Status:* ${issue.status}"
}
]
},
{
"type": "divider"
},
{
"type": "section",
"text": {
"type": "mrkdwn",
"text": "*📌 Key Details:*\n${issue.customfield_12345}" // Replace with the field ID for your custom summary
}
},
{
"type": "section",
"text": {
"type": "mrkdwn",
"text": "*💬 Full Description (click to expand):*"
}
},
{
"type": "section",
"text": {
"type": "mrkdwn",
"text": "``` ${issue.description} ```"
}
}
]
}

[Eric Pozzobon]

@Jitin Chugh Thanks for the reply!

A couple points of clarification, I do not see anywhere to convert the "Slack Message Format" to a JSON payload in the Slack component, is the intent to use a web callout here?

Secondly, still fiddling with the syntax in the Web Callout, its giving me a bad request when I try to send it as a web callout.

Am I missing something in your reply? Thanks in advance!