Cloud transfer of projects from another Cloud instance with its own domain

[Don Hames]

The problem is to transfer projects from another Cloud that has its own domain into our existing Cloud with our domain. Let's call them Cloud A and Cloud B. The projects have users from Cloud B and they stay intact after the transfer. It adds them to Cloud A as external users with the Cloud B @domain.com.

I used the Data Transfer to transfer a project from Cloud B to Cloud A. That worked fine. The transferred project has users with the user@cloudb.com format. The users from Cloud B have been given managed user accounts in Cloud A with the user@clouda.com format.

I need to change the users in the project now that the projects are in Cloud A Jira. The user@cloudb.com are assignees, reporters, interested parties, etc. So in essence I need to change the users in the project now in Cloud A from user@cloudb.com to user@clouda.com.

Has anyone ever dealt with this before or have any ideas on what to try? I have tried Bulk Change, and a Marketplace app called Deep Clone. The issue is every idea takes quite a bit of time to test.

If you need to ask a questions to clarify, please do. I am looking for my Friday Hero that has a solution to this dilemma. Thanks in advance.

[Rohit Utukuri · Accepted solution]

Hi Don, 

I would recommend raising a ticket with Atlassian support team. They have ability to update email address of the users in the backend. They would require a mapping of users with their old email address (user@cloudb.com) and new email address (user@clouda.com) in a CSV file. 

Using this option, allows you preserve all the settings permissions and activity associated with their account. 

[Don Hames]

@Rohit Utukuri  Good advice. I will open a ticket and see what they can do.

[John Funk · Accepted solution]

Hi Don,

Why is the Bulk change not working? Are you trading users one-for-one? In other words reassign all of Jimmy's tasks to Mary? Or something else? 

[Don Hames]

@John Funk  I ended up writing a Python script to search for user@cloudb users and replace with user@clouda users. It seems to have solved the problem. Thanks.

[John Funk]

Great! Glad you found a solution.