Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Closed Tickets removed from Sprints when assigning new workflow

Caitlin Eslinger
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 16, 2021

So i think i messed up. We wanted to create new status fields and columns for our active sprint. In doing this, i create the status fields, then created a new workflow and assigned the workflow to our board of 12,000 tickets. 

What i discovered after this was the backlog had too many issues because it appears that all of our tickets that were completed in previous sprints no longer seem to be associated with those sprints. I can see on the ticket what they were assigned to the previous sprint but it is showing as "None" for the current assignment.

Does anyone know how to clear that "None" status so they go back to the closed sprints or how i manage this on the thousands of tickets we have. Now i have lost reporting as well on previous sprints.

HELP!

 

1 answer

0 votes
Ajay _view26_
Community Champion
September 17, 2021

Hi @Caitlin Eslinger 

It would be best to contact Atlassian support to check if they can have a backup restored for you.

https://support.atlassian.com/contact/#/

 

Regards

Ajay

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events