Close related issues

[Martina Bassi]

Hello community!

My goal is to close a JSM item when the linked issue in Jira Software is closed.

I have two projects: one, let's name it A is a JSM project, the other, B, is a Jira Software project.

When in A the issue transitions to "in progress" status, the issue is cloned in B and there's a relationship through "relates to". 
I would like to introduce an automation that closes issue in A when issue in B is closed.

May someone help me?

Thank you!

[Ste Wright · Accepted solution]

Hi @Martina Bassi 

Rule is below :)

• Trigger: Issue transitioned
  • To status = Done
• Condition: Issue fields condition
  • Field = Project
  • Condition = equals
  • Value = Project B
• Condition: Related issues condition
  • Related issues = Linked issues
  • Link types = relates to
  • Condition = Some match specified JQL
  • JQL - project = "Project A"
• Branch: Related issues
  • Type = Linked issues
  • Link types = relates to
    • Branch-Condition: Issue fields condition
      • Field = Project
      • Condition = equals
      • Value = Project A
    • Branch-Action: Transition issue
      • Destination status = Done

---

A few notes on this rule...

• You will need to set this as a global rule as it has 2 Projects within it. You can do this from...
  • Settings (cog icon in top-right) > System > Global automation
• I'd recommend modifying the "Rule Details" to limit this to only the two relevant Projects. That will avoid unnecessary triggering of the rule
  • Change the "Scope" to be for multiple Projects, then enter Project's A and B into the relevant field
• "Relates to" can be a difficult link type to get right, as often the inward and outward description are the same. I would either pick a different link type, or modify one of the two directions - eg. relates to / is related to - to make it easier

---

Let us know if this works for you!

Ste

[Martina Bassi]

Hello Stephen, 

thank you for your detailed comment.
This is similar to what I did. However I have just implemented your suggestions, except for the relationship "relates to".

It doesn't work, "error" and log here attached.

Thank you!

[Martina Bassi]

[Lovee Eric]

Hi @Martina Bassi 

May be you could add another action to your automation rule after the clone that transition to the required status (eg. „Closed“).  I would suggest to add a transition action to closed (or the required status) right after the cloning action.

Also, please check on the work flow as well. 

Thanks

Lovee Eric

Brilyant Inc

[John Funk]

Hi Martina,

Create an automation rule based on Issue Transitioned. Select your Done type status. 

Add any Conditions if needed for those certain ticket types.

Add a Branch for Linked Issues - choose Relates to

Add an action under the Branch for Transition Issue. Select the status you want the linked issue to transition to. 

[Dirk Ronsmans]

Hi @Martina Bassi ,

There is an automation library you can use as a starting point.

One that seems most similar to your request seems to be https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357123

I suggest to take a look there and see if you can create your own variation. If not feel free to come back :)