Clipboard image upload shows preview but fails on final save in new Jira issue view

[Achim Schupeta]

When pasting an image from the Windows clipboard into a Jira issue (new issue view), the image is accepted and a preview is displayed. However, when saving the issue, Jira shows the following error:

Since editing the new issue takes time and involves several images (some from clipbord, some from filesystem) I would appreciate the error immediately when pasting the image instead of showing a seemingly correct preview  and cancelling all of your work in the end when pressing the save-issue-button.

Therefore: Expected Behavior:

Jira should validate the image format immediately upon paste and either reject the upload with a clear error message or display a warning that the image cannot be saved later.

ad-thanks-vance,

Achim

[Nikolay Salov]

This problem still persists. Images from the clipboard cannot always be inserted, and the user only finds out about it when trying to save changes to the ticket. As a result, if the image was not saved anywhere else and was inserted from the clipboard, the image is lost permanently.

[Tinker Fadoua]

@Achim Schupeta 

Did you try to save the image on your machine then either drag & drop or Upload it?

Let us know if you are seeing this behavior when trying either way mentioned above.

Best

[Achim Schupeta]

as I wrote: ...involves several images (some from clipbord, some from filesystem)
To be honest: I cannot reproduce that Error-Message today. (furthermore Atlassians Support said (~ Dec 2025), that they could not reproduce that error. )

The point is: the 'new issue view' showed a preview of all my editing and all the uploaded pictures (from copy&paste, from file-system upload, from windows-clipboard, ... anything u like ...)
Everything seems fine.
Then, with pressing the save-issue-button the error-message appeared -without any hint which one of the pictures caused the problem.

To my point of view it looks like the validation-method for pictures used within the 'new issue view'
is different from the validation-method for pictures used within method 'create-new-issue' triggered by the save-issue-button.

My Questions: Does that specific error-message:

today literally live anywhere in the Jira-System? (frontend, backend, middleware, ...any-ware)
Which routines/methods/modules/exceptionHandlers will trigger that message?
Is there still a difference in the validation within the 'new issue view'
in contrast to the validation triggered by the save-issue-button?

kind regards

Achim

[Annu Satpute]

I have been facing the same issue for a very long time. Nothing works. I tried copy and paste, drag n drop, upload using image icon, and insert elements too.