Clearing approvals when reverting to previous stage

[David Jacobs]

I have a workflow for the service desk that includes an approval step.  After the approval step, we allow the ability to transition back to a planning step which is prior to the approval step. 

The problem that we are experiencing is that after transitioning back to planning it does not clear the approval.  A second issue is that each time you approve, it will continue to add an approval section each time through.  So if you go back twice through the workflow, there are 2 approval sections.  In the workflow, I have tried to add a post function that clears the approval after the transition, but it does not seem to work.

[David Jacobs · Accepted solution]

This turns out to be a bug https://jira.atlassian.com/browse/JSDCLOUD-5039

[Jack Brickey]

thanks for reporting. while my current need for this is rare, it should be fixed so I have voted it.

[Jack Brickey]

you should add a "Clear field value" post function to the transition back to clear the Approval field.

[David Jacobs]

As I mentioned, I have added that to clear both approval and approvers and it still does not seem to work.

" I have tried to add a post function that clears the approval after the transition"

[David Jacobs]

So it turns out that this is a bug https://jira.atlassian.com/browse/JSDCLOUD-5039