Clear done issues does not work anymore

[Hans Versteegen]

Hi there,

we use a KanBan board in Jira Cloud. As a project Admin I was able to clear Done issues in the Done column by clicking "..." and then "Clear X done issues". When I click "Clear X done issues" now, the issues are removed and when I refresh the page the issues occur again. The issues have the green "Done-tick". This issue occurs since this week and other project admins on the same board have the same issue. 

Can you advise what to do?

[John Funk · Accepted solution]

Hi Hans - Welcome to the Atlassian Community!

I am seeing other reports of this. I would submit a support ticket to Atlassian about it.

https://support.atlassian.com/contact/#/

[Bill Sheboy]

Hi @Hans Versteegen -- Welcome to the Atlassian Community!

Yes, and...to John's answer: here is the defect for that symptom, which you may watch/vote for to see progress.

https://jira.atlassian.com/browse/JRACLOUD-80070

Kind regards,
Bill

[Hans Versteegen]

Thanks @John Funk and @Bill Sheboy ! 

[John Funk]

You are very welcome, Hans!

[Rune Sø]

Same issue here.

[Hans Versteegen]

Seems like the issue is fixed now! 

[Augustine Alvarez]

Yes same issue as well. It's broken. 

[Neal O'Brien]

Similar issue, the client UI side clears the DONE column but the issues reappear upon a reload.