Claude Connector throws error

[christian_vonahlen]

The connection from my Claude desktop app was lost. When trying to reconnect I always get the following error screen. Already logged out of Jira and Claude, cleared Cache and tried again. Always the same error. Does anyone have a solution to this? THX

[Iryna Komarnitska_SaaSJet_]

Hi @christian_vonahlen ,

I had that problem too. I just cleared all the cookies from all sites with domains ending in atlassian and claude. I restarted my browser, tried connecting again, and it worked.

[Trudy P Claspill]

Hello @christian_vonahlen 

Welcome to the Atlassian community.

Are you using the built in Claude connector or a custom MCP configuration?

Have you tried:

1. Sign out of all Atlassian apps and Claude sessions in your browser
2. Open a private browser window and sign in to Jira
3. In the Claude app trigger the Jira connection again.