Clarification Needed on Expired Jira Server Licenses

[William Verlaine]

Hi everyone,

Recently, our Bitbucket instance switched to read-only mode, but this hasn’t caused major issues as we were already in the process of migrating.

At the same time, we have expired licenses for both Jira Software (expired 02/2024) and Jira Core (expired 03/2023). The products are still functioning normally, and we are unable to plan their migration at the moment.

Based on Atlassian’s documentation (see the following screenshot), it appears that Jira Server and its apps will continue to operate in their current state for "perpetuity" :

Could someone confirm if our understanding is correct? Since we can no longer contact Atlassian support for this type of question, we’re hoping the community might have some insights.

Thanks in advance for your help!

William

[Trudy Claspill · Accepted solution]

Hello @William Verlaine 

Your understanding is correct. The Jira Core and Jira Software products will continue to work in their current state.

[William Verlaine]

Hi @Trudy Claspill, thank you for confirming—this is very helpful!

[Mohanraj Thangamuthu]

Hello, Good day. Please create a support ticket with our billing team https://support.atlassian.com/contact/

[William Verlaine]

Hello, good day to you too and done !

[Kristian Walker _Adaptavist_]

Hi William,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for yourself.

You may also want to raise a support request in the service desk at: https://support.atlassian.com/contact/#/

Regards,

Kristian

[William Verlaine]

Hi Kristian, thank you for your feedback and the notification. Highly appreciated !