Clarification Needed Regarding Accidental Trial Activation and Data Retention

[Martyna Morawska]

Hello Atlassian Support Team,

I am contacting you because I accidentally activated a free trial for one of the Atlassian Cloud products. I did not intend to start a subscription, and I cancelled the trial shortly after activating it.

When cancelling, I saw a message stating that my data may be deleted. This caused some concern, as I want to make sure that none of my existing data, projects, or configuration within my Atlassian Cloud organization will be removed.

Could you please clarify the following:

1. Will any of my data be deleted as a result of activating and then cancelling the trial?

2. Is there anything I need to do to ensure that all my data remains safe and intact?

3. Can you confirm the retention period for my site after the trial expires?

I would appreciate your guidance on what steps, if any, I should take to avoid losing any data.

Thank you in advance for your help.

Kind regards

[Rohit Utukuri]

Hi @Martyna Morawska ,

This is a community forum, we are not Atlassian support team. If you would like to reach them, you can raise a ticket in the following portal:

https://support.atlassian.com/

You can downgrade your instance to a free instance, as long as you have less than 10 users. 

To adjust your tier:

1. Log into admin.atlassian.com

2. Click on "Billing"

3. Click on the "Manage" against the product you wish to modify. 

4. Click on "Change plan" and choose free. 

Following are my responses to your questions: 

• Will any of my data be deleted as a result of activating and then cancelling the trial?

  • No, data will not be deleted until you are requested for termination of the site or if the site has been inactive for a while. 

• Is there anything I need to do to ensure that all my data remains safe and intact?

  • If your site remains active your data should be fine. However, Atlassian has a shared responsibility model, the user is expected to maintain a backup of their data. 

• Can you confirm the retention period for my site after the trial expires?

  • After the trial expires Atlassian would send notification emails requesting for a credit card or change site tier to able to use the site.