Check for multiple values in multiple field

[Tom Brickell]

I'm new to Jira and want to create a rule to check the summary contains "W-AR" and the description also contains either "invoice", "invoices", or W-AR" then changes the label. None of it needs to be case sentive. I thought the below would work but it doesn't seem to trigger. Any ideas?

[Trudy Claspill · Accepted solution]

Hello @Tom Brickell 

Welcome to the Atlassian community.

Please show us:

1. a screen image of he details of the Condition step

2. the output in the rule Audit Log

It could be that the rule is being triggered but the issues are not matching the condition.

Also I notice that you said

the summary contains "W-AR" and
the description also contains either "invoice", "invoices", or W-AR" 

...but in the condition you have specified them exactly opposite

[Tom Brickell]

Hi,

Basically i want the rule to run like below (non of it case sensitive):

If SUMMARY contains any of these terms "W-AR" "invoices" "invoice" and the DESCRIPTION contains this term "W-AR" then add the specified label.

It works when i've amended it to the below but I want to be able to set multiple terms for the summary so the rule is triggered by more tickets. In essence what I really want to acheive is an automation that searches for multiple values in the summary AND description before triggering the automation rule.

[Trudy Claspill]

I recommend that you try a structure like this:

Use a standard IF condition to check the Description field first, since you are looking for only one value there.

Then use an IF/ELSE condition so that you can use the At least one condition matches option to check for multiple values in the Summary field.

Your actions would then need to be contained under the second IF.

I have not fully tested that, but I think it will work.

[Tom Brickell]

Thank you very much I have updated the rule and will test now. 

[Tom Brickell]

All working :) Very much appreciate your asisstance it has helped me understand the structuring much better.

[Trudy Claspill]

I'm glad I could help!

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