Charged During the Trial Period

[Nadia Dumas]

Hi,

I signed up on July 21st to test out the loom platform.  Immediately after using the site for a couple of videos, I decided to cancel my subscription (SAME DAY).  Upon deactivation, I was charged a prorated amount.  The trial period ended August 4th.  I need to understand why I was charged during a trial period and how can I get a refund?  This shouldn't have occurred.  Please advise 

[Tinker Fadoua]

Hi @Nadia Dumas 

You will need to address your question to Atlassian because here within the community we can only help with technical questions.

Let me request Altassian's help.

Best,

Fadoua

[Anastasiia Dimnych]

Hi @Nadia Dumas,

Licensing discrepancies can be tricky, and we want to make sure your billing is accurate. Unfortunately we cannot help with this via public forum though. 

To resolve this, our Customer Advocate team needs to look at your backend license data. Please create a support ticket here so they can investigate this securely.

When you submit the ticket, it helps to include:

• Your URL, SEN, EN or invoice number if you have it.

• Describe your request and add a link to this Forum post

This will allow us to assist more effectively.

Best, 

Anastasiia