Changing status to In Review Moves jira out of my dashboard

[Tony Consalvo]

When i change the status of a jira to in review, it will be removed from my dashboard. How do i stop that from happening? I would like to keep track of it in my dashboard. Thanks. 

[Jack Brickey]

Hi Tony, welcome to the community. First to be clear do you truly mean “dashboard”? Or do you potentially mean board such as kanban board?

Assuming it is the kanban board I suspect that it is your underlying filter or column-status mapping that may be the cause. If this is a CMP project then you should be able to edit your board settings and address this. Click on the… In the top right corner and select board settings. First check the columns view and see what if any status is listed under the in review column. It may be that you don’t have a status map to that column. If that all looks OK then it may be your board filter that is excluding the in review status. Go to the general settings and look at your board filter to see if that might be the cause. Feel free to share your board filter here if you need assistance with that.

[Tony Consalvo]

Hi Jack, thanks for replying. Well not sure the difference between dashboard and kanban board. What im looking at has a list of all my jiras. I dont seem to have access to the board settings either. Ill have to reach out to another team member and forward your solution thanks. 

[Jack Brickey]

Would you mind sharing a screenshot of what you’re looking at and explaining a bit more about where something disappears?

[Tony Consalvo]

[Jack Brickey]

Thanks! So this is a filter results list. So if “in review” issues are not being shown it is likely that the underlying filter is excluding that status. For example your filter might be something like - project = xxx and assignee = “tony consalvo” and status in (open, in progress, deployment). The point being that “in review” is not in the list. Of course that is just an example. Do you have access to the filter syntax?

[Tony Consalvo]

this? 

project = CRM AND issuetype in (standardIssueTypes(), subTaskIssueTypes(), Campaign, Sub-task, "New Campaign: Ad Hoc", "New Campaign: Promo", "New Campaign: Seasonal", "New Campaign: Template Build", "New Campaign: Trigger", "New Campaign: Workflow", "New Campaign: Newsletter", "New Campaign: C@W", "Performance and Reporting", Epic, Bug, "Change Request", "General Request", "CRM Targeting", "CRM Site", "CRM IAM", "CRM Email", "CRM App Push") AND status in (Open, Assigned, "Creative Complete", "Creative Brief", "Creative Dev", "CRM Build", "Deployment/QA", Deployment, "Post-Launch QA", "Out for Approval", "Design Production", "In Progress", "Client Review", PHQ, "Prepare Final Files") AND assignee in (Tony.Consalvo) AND ("Campaign Launch Date" >= "2020/01/01" OR "Launch Date Site" >= "2020/01/01" OR "Launch Date IAM" >= "2020/01/01" OR "Launch Date App Push" >= "2020/01/01" OR "Launch Date App" >= "2020/01/01" OR "Launch Date Email" >= "2020/01/01" OR due >= "2020/01/01" OR "[Sub] Launch Date Email" is not EMPTY OR "[SUB] Launch Date Site" is not EMPTY OR "[Sub] Launch Date App Push" is not EMPTY) ORDER BY cf[12939] ASC

[Jack Brickey]

wow! that is one heck of a filter. This filter will be very difficult to manage over time and in fact is the reason why you're posting the question that you are. As you can see in review is not listed as one of your statuses. You really need to simplify this filter.

Typically if I was gonna look at issues assigned to me I would simply look at your work tab. Or if I wanted to build my own filter for open issues it would look like this...

Assignee = currentuser () and statuscategory != done