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Change the auto-hide of 2 week old items in a Business Type project board

Jeff.Knurek
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August 8, 2023

We have a project of type "Business Project"

Screenshot 2023-08-08 at 16.25.46.png

We have a Board in this project that has a group of different columns for each Status. 

When tickets are not modified for 2 weeks they disappear from the DONE column. 

However the RELEASED column doesn't seem to have this 2 week disappearance setting. And I'm not sure why, but I want to make the same change to the APPROVED column to prevent items in that status to disappear. 

 

Screenshot 2023-08-08 at 16.26.56.png

1 answer

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Sayed Bares [ServiceRocket]
Community Champion
August 8, 2023

@Jeff.Knurek welcome to the community!

Your Approved column shouldn't archive your issues as well. Only your last column will archive your issue after 14 days and this can't be changed or modified in business projects yet:

Jeff.Knurek
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August 27, 2023

We checked and it seems both Approved and Released (as well as Done) columns archive after 14 days. 

 

The issue linked is related, but I'm not sure it's the same. In my case I don't need to change the duration, I just want to disable the feature entirely.

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