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Change personal mail to company mail

Thisira Jayasekara
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February 6, 2026

Some guys tried to change their registered email address from their JIRA personal email to their company email. However, the verification email is not being received at the new company email address.

They have checked the inbox and spam/junk folders, but there is no verification email.
Please assist in resolving this issue?

1 answer

3 votes
Sebastian Krzewiński
Community Champion
February 6, 2026

Hi @Thisira Jayasekara 

 

Please try again. Sometimes mails from atlassian are stuck or are sent with huge delay. If this not help please contact with Atlassian support (https://support.atlassian.com).

 

Regards,
Seba

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