Certain users are unable to select Team field

[vanessa_chiang]

Hi all,

We are using the Team field to allocate work to other teams. However, users cannot select a team. It shows 'No options'. 

This user has been added to a Team group, group attached to the Team, is a Space Admin, is permitted on the Plan, etc. but cannot select the Team. 

Any suggestions on where this bit of config lives?

[Trudy P Claspill · Accepted solution]

Hello @vanessa_chiang 

Welcome to the Atlassian community.

What happens when the user starts typing in the name of the Team?

Has the user tried any of the following?

• clear their browser cache then retry
• use a private browser window
• use a different browser application

[vanessa_chiang]

Hi Trudy, 

What happens when the user starts typing in the name of the Team? Nothing comes up. Usually, it will be a drop-down box. 

Has the user tried any of the following? Yes 

• clear their browser cache then retry
• use a private browser window
• use a different browser application

[Trudy P Claspill]

Thank you for that additional information.

I have not yet experimented with a Team connected to a group. You are talking about synchronizing the membership of a Team with a User Group as described in this document, correct?

https://support.atlassian.com/platform-experiences/docs/create-a-managed-team-from-a-connected-group/

I'll see if I can recreate this within my environment.

When I asked Gemini what could be the cause it suggested the following:

- ensure that the user has the Browse User and Groups global permission

- Confirm that the team is shared with the site or linked to the project in which you are trying to edit the field.

[vanessa_chiang]

Trudy, you are the best! This worked! Thank you (and to Gemini). Rovo missed it!

It was adding users/group to the 'Browse User and Groups' global permission that fixed it.