Cat not get any issue on a Business space

[Parker Tran]

I'm using Jira Cloud and I have a Business space. When I access the board, no issues are listed. I have an admin role in this space, but another member with a regular member role can see some issues (tickets).

I also tried searching with JQL, but the same result occurs. Actually, there are still issues in this space/project.

How can I fix this?

Thanks,

[Mohanraj Thangamuthu]

Hello, Good day. Please make sure "admin" role or your user account has browse project permission. Also do you have issue security configured?

[Prachi Bolar]

Hello,

Welcome to the community :) 

Please check if you have below permissions in the JWM project 

Thank You,

Prachi

[Jason U]

Hi Parker,

If your teammate can see issues but you (as an admin) cannot, this usually happens not because of project roles, but because of Issue Security or your board filter.

Here are the main checks to fix it:

1. Check Issue Security

Even if you’re a project admin, you cannot see issues if they are restricted by an Issue Security Scheme.

Go to:
Project settings → Issue security
If security levels exist, check whether your user/account is included in the security level that the issues use.
Issues with security applied will not appear in:
– the board
– JQL results
– the issue navigator

This matches exactly what you're describing.

2. Check if your board filter is restricted

Sometimes the board filter is scoped to a subset of issues.
Go to:
Board settings → General → Filter Query
Confirm that the filter applies to all issue types/statuses in the project.

3. Confirm your permissions

For company-managed projects, you must have at least:
– Browse Projects permission
– and optionally View Development Tools if dev fields exist

In team-managed Business projects, this is simpler, but you still need:
Project settings → Access → Your role should be Member or Administrator

(If roles were changed recently, you may need to refresh session or log out/in.)

[Trudy Claspill]

@Jason U 

FYI, in a Business type of project/space access to Board settings / General / Filter Query is not support. A Business project comes with a built in board with a static filter to pull all issues in the project.

But your other two suggestions are good things to check.

[Parker Tran]

Hello @Jason U @Trudy Claspill 

Many thanks for your replies.

I have checked the Security Level and added my account to the appropriate level, and now I can see the issues.

However, for the HR team, all members of this team were assigned the HR role on this project (this role grants all permissions on this project except administrator permissions).

Their view is the same. However, they want to view all issues in this project. It seems there is an issue after we migrated from Jira Server to Jira Cloud

Could this be related to the migration?

[Trudy Claspill]

Hello @Parker Tran 

Can you clarify what problem is being experienced?

You said you migrated from Jira Server to Jira Cloud.

Have you confirmed that all issues are visible to at least one user (yourself or another) for that project?

Are you saying that the HR team members are not able to see all issues in this project? If so, how are they trying to view the issues? What feature are they using (a board, a filter, something else)?

In a Business project the Board display will automatically hide issues that have been completed when they reach a certain age. You find that setting here when viewing the project's Board.

If the users have appropriate permission to view all issues, and all issues migrated successfully, then they will be able to get the list of all issues using the Search For Items option under Filters (in the navigation panel on the left), or by selecting the List tab within the project, or by selecting the All Work tab within the project.