Cant' get to my projects settings

[Norman Lorrain]

I click on my project settings, https://.....atlassian.net/projects/KC/settings

And I'm taken to this page: https://.....atlassian.net/projects/KC/queues/custom/1

Why the redirect? Is this broken?

I'm trying to change the notification scheme.

[Tinker Fadoua · Accepted solution]

@Norman Lorrain 

Are you still having the problem? Is it happening with one project only or all of them?

Definitely clicking on "Settings" should take you to the project settings so that you can make your changes.

Best,

Fadoua

[Norman Lorrain]

Yes, still happening.

It only happens on one of my two projects.

Perhaps related: I'm trying to disable notifications for watchers, and they're still getting them. That's a separate issue though.

I'm tempted to create a new project and move my issues to it.

[Tinker Fadoua]

@Norman Lorrain 

Don't give up quickly, troubleshoot first I will help as much as I can

Imagine your project has lot of issues, configurations, will you give up quickly?

Can you check what’s different between the 2 projects?

is the one you are having issues with a next-gen?

Best

Fadoua

[Tinker Fadoua]

Looking at the links one of your projects is a JSD? Am I right?

[Norman Lorrain]

yes, it's a Service Desk project type .

[Norman Lorrain]

Some time ago I simplified the workflow, and adjusted the notifications, but otherwise, it's a stock service desk.

[Tinker Fadoua]

@Norman Lorrain 

Making changes to the workflow and notifications shouldn't affect the project. Users Access is the one you need to make sure about.

If you are done configuring  your project, what happens when you click on portal to see your project the way your users will see it?

Best,

Fadoua

[Tinker Fadoua]

• Are all the JSD macros enabled?
• Since you made changes to the workflow it means that you were able to access the project settings. When did this weird behavior start? If Monday morning it could be that Atlassian team pushed some updates and they affected your JIRA Instance.

[Norman Lorrain]

I don't know how to check the macros.

I made the changes a year ago.  The weird notification behaviour start several weeks ago.  I haven't had time to look into it until now, which is when I noticed the project settings problem.

Are there any application logs I can look at? This may need to go to Atlassian to do a check of my project to ensure something isn't misconfigured.  

[Tinker Fadoua]

@Norman Lorrain 

Cloud users can not access the application logs.

Please click here to open a support ticket with Atlassian.

Best,

Fadoua

[Tinker Fadoua]

To check Macros :

JIRA Settings -> Apps -> Manage Apps

[Norman Lorrain]

Yes, they're enabled.  Thanks!  

I've opened a ticket.