Cannot view items in backlog but see them in List tab

[Kalyani Joshi]

I have created Story, Epic and Bugs for a project but cannot see them in 'Backlog'. However I can see them in 'List'. 

Is there something in project settings that is missing?

[Harpreet · Accepted solution]

Hello @Kalyani Joshi ,

Welcome to the Community..!

If you can see your Story, Epic, and Bugs in the 'List' view but not in the 'Backlog' view, there are a few potential reasons and solutions you might consider:

1. Check Filters: Ensure that there are no filters applied in the 'Backlog' view that might be hiding your items. Look for any filter settings or search criteria that may be excluding your Story, Epic, or Bugs.

2. Board Configuration: Sometimes, the 'Backlog' view is configured to only show certain types of issues. Check the board settings to make sure that your issue types (Story, Epic, Bug) are included in the 'Backlog'.

3. Status Mapping: Verify that the status of your issues is mapped to the 'Backlog' column or is part of the workflow that appears in the 'Backlog' view. If they are in a status that the 'Backlog' doesn't recognize, they may not be displayed.

4. Board Setup: If you recently created a new board, it may not be configured to show all issue types. Review the board setup to ensure it's pulling in issues from the correct project and including all relevant issue types.

Hope this helps.

Regards
Harpreet Walia

[Prachi Bolar]

Hello,

Welcome to the community :)

The list view will show all the issues of the project

When you create new issue do you see this message 

Please check your board filter if its pulling the issues correct issues or the status are mapped correctly to the columns in the board 

If all good and issue is still not visible please reach out https://support.atlassian.com/contact/ so that they can further see whats wrong here

Thank You,

Prachi

[Jack Brickey]

Hi @Kalyani Joshi , it may be that your backlog has a filter that is excluding (or not including) those issues or it could be that the issues have moved out of the backlog and into an active sprint or...

we need more info to assist.

1. is this a CMP or TMP project
2. is this a SW or Business project

[Kalyani Joshi]

It is a CMP and SW Project.

[Nikola Perisic]

Welcome @Kalyani Joshi 

Which template did you use for the project, scrum or kanban?

Backlog is automatically enabled for scrum project. Also, is this a software or business project?