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Cannot update the Resolution date through the import

pauline.reynolds December 14, 2020

I have the 4 key fields Summary, Issue Key, Resolved and Date Resolved in my export file, but even after mapping to these fields I cannot get the date resolved to update.

These are my steps

1. Updated the date format to dd/MM/yyyy h:mm

2. mapped fields as per screen shot below and selected the resolution field from Ïssue Fields

3. Results show no success import

Please could you advise what I am doing wrong?

Mapping Step 2.PNGMapping.PNGResults 2.PNGResults.PNG

 

 

 

1 answer

1 vote
Tinker Fadoua
Community Champion
December 25, 2020

@pauline.reynolds 

Did you try the following date format?  dd/MM/yyyy hh:mm

Did you double check if Excel is not messing up your date format?Based on the following:

https://confluence.atlassian.com/jirakb/dates-are-not-properly-imported-from-csv-file-245825977.html

Best,

Fadoua

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