Cannot login to my jira server test instance after a restore XML from production instance

[Oumaima Laasri]

Hello community,

We have two jira server instance created on two differents server Linux  installed as a service.

One is a production instance and the second one where I'am blocked is the test instance for the tester team.

I got an XML backup data from the production isntance and I deleted the dbconfig.xml from /data/jira of the test instance to reset the propreties and import the version of production.

We used Samlsso plugin and this one blocked me after the restore , by the way the restore is completed without problem, so the plugin blocked me when I tried to login it redirect me to the production instance.

so I user the nosso url to login without this plugin but I still stuck on the "Welcome to jira page" I can't login, the login page not displayed when I click on connexion and if I click on the logo (normally it should redirect me to my homepage jira test) it redirect me to production.

Please can someone help me , to first delete any connection or link still with the production instance and login to my jira test.

I have a team of 20 tester blocked and can't do there work on the test instance.

Thanks in advance !

PS:I have errors on the log file like:

[Oumaima Laasri · Accepted solution]

The problem is resolved when I started Jita with disabling all the addons.

[Fabio Racobaldo _Catworkx_]

Hi @User 500 ,

welcome to the Atlassian community!

I had this error several times. Please apply the following workroud to get access to you jira https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

Hope this helps,

Fabio

[Oumaima Laasri]

@Fabio Racobaldo _Catworkx_  thank you for you reply, The problem is I don't have access to the login page , I have always the welcome message , I click on connexion but it redirect me to the welcome message, I tried your solution but the same issue :( 

I used the nosso url , same problem, the lofin form when I click on connexion is displayed for 1 second than automaticlly display the welcome message .