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Cannot find Issue Key in Import Wizard or External System Import

Amy Rye
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June 19, 2025

Neither "Import issues from CSV" nor "External System Import" have the "Issue Key" field available in the Map Fields screen. I've gone down a rabbit hole of research to find out how to successfully bulk update existing issues and all documentation says that I should be able to find "Issue Key" in the list based on my current access and project setup. I have "Linked Issues" in my create menu and I have admin rights. I have tried it both in the old experience and the new experience.

What am I missing??

1 answer

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 19, 2025

Hello, Good day. Please go to Settings >> External system import >> Select the option "Switch to old experience" and try mapping the fields and check for the issue key. Thanks

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