Cannot find Issue Key in Import Wizard or External System Import

[Amy Rye]

Neither "Import issues from CSV" nor "External System Import" have the "Issue Key" field available in the Map Fields screen. I've gone down a rabbit hole of research to find out how to successfully bulk update existing issues and all documentation says that I should be able to find "Issue Key" in the list based on my current access and project setup. I have "Linked Issues" in my create menu and I have admin rights. I have tried it both in the old experience and the new experience.

What am I missing??

[Mohanraj Thangamuthu]

Hello, Good day. Please go to Settings >> External system import >> Select the option "Switch to old experience" and try mapping the fields and check for the issue key. Thanks

[Amy Rye]

Thanks, but I wrote in my initial post that I have already tried in both the new experience and the old experience. It does not show the Issue Key field in either experience.

[Mohanraj Thangamuthu]

Thanks, you have the "Work item id" option?

[Yevgeniy Pinchuk]

Even when mapping issue ID to issue ID, the wizard will create new issues instead of updating existing ones. There is no issue key or work item id option.

[Mohanraj Thangamuthu]

Thanks for the update. Could you share a screenshot of the field mapping page?. Thanks