Cannot filter issues based on "Resolved" status

[Rad Aniba]

Hi,

I noticed that all my widgets where I am reported counts of issues that are resolved present a flat curve showing 0 counts despite a lot of resolved issues.

Also I noticed that when I search for issues and I try to set resolution filter to "Resolved" there is no such options (only default : Closed, Unresolved etc ..)

Why is "Resolved" status is not existing ?

[Nic Brough -Adaptavist-]

Because you have not added it to the list of possible resolutions.

Jira sees "no resolution set" to be "unresolved" and "anything at all in the field" to be "resolved".  As "resolved" could be anything, including "resolved" if people want to add it to the list, there's no direct synonym coded for, in case it clashes.

In the background, this is what Jira is "thinking":

Unresolved: resolution is empty (synonym of Unresolved)

Resolved: resolution is not empty (no synonym)

[rad.aniba@telethonkids.org.au]

Thanks Nic

and how to add it in the list of possible resolutions?

[Nic Brough -Adaptavist-]

Log in as a Jira admin, go to Admin -> Issues -> Resolutions, and you'll find the list you can manage.

Remember, never add a resolution that does not say  "we are not going to do anything more with this issue"  - unresolved, re-opened, in progress - never never never add resolutions like them.