Cannot delete Tasks

[Bernardo Leitão]

Hello,

I have created a task in Jira just to test, after i did what i wanted i'm not able to delete it, there is no delete button, we have only the option to move, clone etc. Is this normal or we have some missing entitlement?

Thank you in advance.

[Ilya Turov · Accepted solution]

Hello, I guess either your admin or you (if you are the admin) restricted the ability to delete issues (which is normal practice I think, because once deleted, there's no way to get the issue and all information back). 

If you are the admin, you can go to that project's permissions and give yourself proper rights, if you are not, you gotta ask the admin (even though deleting issues is bad, sometimes it's necessary, so limiting those permissions to admins is fine by me).

[Mohamed Benziane · Accepted solution]

Hello @Bernardo Leitão 

You need to check the permission scheme to know who is able to delete a task. Go to your project settings to see the permission scheme. If you can't change it ask your Jira administrator

[Joe Pitt]

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

[Bernardo Leitão]

Hello,

Thank you Ilya and Mohamed for this!

Thank you!