Cannot create a new issue (bug)

[Jason Schamp]

Hi, I'm new to Jira, but am certain I have permissions. Whenever I try to open a new issue, the new issue screen appears and I type in the required fields (ensuring all fields are visible), and when I go to Create the blue progress bar appears then disappears, but the new issue screen remains and the issue is not created. I'm in the jira-administrators and administrators groups. I'm certain this is a bug and could not find much help from others. I reported Feedback, but don't see a way to open a support case.

Any ideas or how can I open a support case?

[Jason Schamp]

The issue was related to an add-on that was added then removed. The field wasn't visible in the screen anymore. I deleted the field entirely and the form works again.

[Joe Pitt]

first, is anyone else having the problem? There should be a link at the bottom of the page to open a support issue in Atlassian.  This isn't the forum to open support issues.  If you didn't have permissions you wouldn't be able to start the process to open an issue. the only other possibility is there is either a plugin or script that runs when you start that is causing the issue. 

[Jason Schamp]

Thanks for the quick guidance. I'll open a support case. Yes others have this issue, multiple browsers multiple devices.

[Nic Brough -Adaptavist-]

Support is at https://support.atlassian.com/contact

This is definitely not the right behaviour.  If it were a bad validator or something, you should be given a validation error.   If it were a broken-down server link, a box for "can't talk to server" should be there.  The issue screen not changing is a new one, and definitely means something is broken (even if it's just the error reporting).  Definitely needs a support call, as looking at the logs is the next step.