Cannot connect Jira Server

[Massimo Scola]

I have downloaded and installed the Jira Server on my computer (Windows 10 Pro).

I cannot connect to the server with my browser, as it says "Connection Refused" at localhost:8080 

To check whether it's a firewall issue, I turned it off but I still cannot connect.

Am I missing something?

[Massimo Scola]

This is the log after I ran start-jira - in the Tomcat command prompt 

Many error messages ... I have pasted everything on pastebin + screenshot + and some error messages:

https://pastebin.com/raw/LBG4bSwm

Errors: (some)

Java HotSpot(TM) 64-Bit Server VM warning: Cannot open file C:\Program Files\Atlassian\JIRA\bin\..\logs\atlassian-jira-gc-2018-10-29_01-14-04.log due to No such file or directory

java.util.logging.ErrorManager: 4: Unable to create [C:\Program Files\Atlassian\JIRA\logs]
java.util.logging.ErrorManager: 4: Unable to create [C:\Program Files\Atlassian\JIRA\logs]
java.util.logging.ErrorManager: 4: Unable to create [C:\Program Files\Atlassian\JIRA\logs]
java.util.logging.ErrorManager: 4: Unable to create [C:\Program Files\Atlassian\JIRA\logs]

29-Oct-2018 01:14:06.972 INFORMATION [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Program Files\Java\jdk1.8.0_181\jre\bin;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Git\cmd;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Java\jdk1.8.0_181\bin;C:\Users\massi\AppData\Local\Microsoft\WindowsApps;C:\Users\massi\AppData\Local\GitHubDesktop\bin;%USERPROFILE%\AppData\Local\Microsoft\WindowsApps;;.]
29-Oct-2018 01:14:07.090 INFORMATION [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
29-Oct-2018 01:14:07.100 INFORMATION [main] org.apache.catalina.startup.Catalina.load Initialization processed in 507 ms
29-Oct-2018 01:14:07.109 INFORMATION [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
29-Oct-2018 01:14:07.109 INFORMATION [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.32
29-Oct-2018 01:14:07.121 SCHWERWIEGEND [Catalina-startStop-1] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: [C:\Program Files\Atlassian\JIRA\conf\Catalina\localhost]
29-Oct-2018 01:14:07.134 WARNUNG [localhost-startStop-1] org.apache.catalina.core.StandardContext.postWorkDirectory Failed to create work directory [C:\Program Files\Atlassian\JIRA\work\Catalina\localhost\ROOT] for context []

****************
JIRA starting...
****************

log4j:ERROR setFile(null,true) call failed.
java.io.FileNotFoundException: atlassian-jira.log (Zugriff verweigert)
at java.io.FileOutputStream.open0(Native Method)
at java.io.FileOutputStream.open(FileOutputStream.java:270)
at java.io.FileOutputStream.<init>(FileOutputStream.java:213)
at java.io.FileOutputStream.<init>(FileOutputStream.java:133)
at org.apache.log4j.FileAppender.setFile(FileAppender.java:294)
at org.apache.log4j.RollingFileAppender.setFile(RollingFileAppender.java:207)
at org.apache.log4j.FileAppender.activateOptions(FileAppender.java:165)
at com.atlassian.jira.logging.JiraHomeAppender.configureAppender(JiraHomeAppender.java:267)
at com.atlassian.jira.logging.JiraHomeAppender.doAppendSync(JiraHomeAppender.java:222)
at com.atlassian.jira.logging.JiraHomeAppender.doAppend(JiraHomeAppender.java:208)
at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:66)
at org.apache.log4j.Category.callAppenders(Category.java:206)
at org.apache.log4j.Category.forcedLog(Category.java:391)
at org.apache.log4j.Category.log(Category.java:838)
at com.atlassian.jira.startup.FormattedLogMsg.printMessageImpl(FormattedLogMsg.java:192)
at com.atlassian.jira.startup.FormattedLogMsg.printMessage(FormattedLogMsg.java:173)
at com.atlassian.jira.startup.JiraStartupLogger.printStartingMessage(JiraStartupLogger.java:82)
at com.atlassian.jira.startup.SystemInfoLauncher.start(SystemInfoLauncher.java:23)
at com.atlassian.jira.startup.DefaultJiraLauncher.preDbLaunch(DefaultJiraLauncher.java:114)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:101)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.lang.Thread.run(Thread.java:748)
2018-10-29 01:15:08,300 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

[Tom Lister]

Hi Massimo

as a first step, could you try starting with your anti virus turned off - May want to disconnect from web or networks for safety

anti virus prog sometimes don’t trust jira

Tom

[Tom Lister]

Hi 

i’ve been googling windows10 and it seems there are stricter folder permissions than previous versions. I’m no windows 10 expert.

are you able to check that you have read/write permissions on the Jira folders?

[Nic Brough -Adaptavist-]

If it's not starting, you need to read the logs to find out why it is not starting.  First the <jira home>/logs/atlassian-jira.log, and if that does not tell you why it's failing, look for <jira install>/log/catalina.out to find out why Tomcat is not able to start.

[Massimo Scola]

Hi

Tom:

The Jira service is not running. I uninstalled and reinstalled it again - same Problem.

I checked the log folder but can't find any errors.

Jan:

I can't see TCP 0.0.0.0:8080 0.0.0.0 LISTEN / but that's because the Jira Service isn't running.

I did try and start the service manually, but it doesn't start - in fact, it is not even listed under services. 

What could the problem be - or is there manual way to add Jira as a service?

[Tom Lister]

Hi @Massimo Scola

I've not installed JIRA on Windows 10, but on other windows platforms you are asked whether you want to run as a service during install. Do you remember that happening.

Does the log file show that the JIRA server has started?

You should see a message similar to ...

 ************************************************************************************
 JIRA 7.12.1 build: 712002 started. You can now access JIRA through your web browser.
 ************************************************************************************

If that is true, then also check the log for the base URL it is using.

Base URL                                      : http://localhost:8080

It is usually 8080 by default but can be changed during install or via jira-config app

Tom Lister

[Tom Lister]

If there are no logs try running the startup bat file and check output

<jira-install>/bin/start-jira.bat

[JP _AC Bielefeld Leader_]

Open a command window (cmd) and type:

netstat -an

Check if there's an output line

TCP 0.0.0.0:8080 0.0.0.0 LISTEN

This tells you the Jira server is running & you might got a firewall or browser issue. Did you try different browsers?

Best

JP

[Tom Lister]

Hi @Massimo Scola

Is Jira installed as a service or run manually?

if service is it running?

are there any error in the log files?