Cannot configure mail server

[imbyungjun]

In this link, it says that configure SMTP server on Mail > Outgoing Mail but, there's only two tabs Mail queue and Send email. 

Mail > Send email tab shows a message like this.

You can send an emial to JIRA users here.

To send emial you need to configure a mail server.

When I click the configure link. It redirect to /secure/admin/OutgoingMailServers.jspa but, the browser shows the message Oops, you've found a dead link. 

Where can I configure SMTP server?

[Danyal Iqbal · Accepted solution]

Which version is this?The redirect might have failed due to suboptimal network configuration. Are you running jira behind a proxy (apahce/nginx etc). Check the reqrite/redirect rules.

Verfiy the URL. It should look like _BASE_URL + /secure/admin/OutgoingMailServers.jspa

Check the access logs and the application logs for more details. Do you see a 500 for this request?

[imbyungjun]

Thank you for answer.

I'm on version 7.10.1.

I don't use apache or nginx. And the URL is BASE_URL + /secure/admin/OutgoingMailServers.jspa. I skipped the BASE_URL and made it confusing.

catalina.out log shows error message below.

2018-10-01 18:12:53,624 http-nio-8080-exec-24 ERROR [ID] 1092x4491x1 2z4036 [IP_ADDR] /secure/admin/OutgoingMailServers.jspa [c.a.j.web.dispatcher.JiraWebworkActionDispatcher] Exception thrown from action 'OutgoingMailServers', returning 404
WebworkConfigurationNotFoundException{class=class webwork.config.XMLActionConfiguration, message='No such view mapping', name='OutgoingMailServers.actionRoles.actionRoles'}

[Danyal Iqbal]

WebworkConfigurationNotFoundException...

This is an intereting exception. Somehow, jira is not loading all the module. Either the module has been disabled or *.xml in the installation have been edited or this is simply the result of a bad start up. I would restart jira (with the jira user) and retry the link. If the problem persists after the restart, try the following:

>find recently modified files and check if the conf was indeed changed recently

$find . -type f -mtime -14 // in the jira installaiton directory.#

>Check permissions of files in your installation.

$sudo chown -R <jira user> <jira installation directory>

>find any disabled plugins in the db:

SELECT * FROM pluginstate where pluginenabled = 'false';

>enable any disabled plugins and restart:

UPDATE pluginstate SET pluginenabled='true' WHERE pluginkey='com.atlassian.jira.jira-issue-nav-plugin:kickass-rewrite';

> If nothing helps , you should create a support request with atlassian.

[imbyungjun]

OK. I'll be back if I have any progress. Thanks

[imbyungjun]

This problem is caused by an attempt to install the wrong plugin. I tried to install a plugin should be activated on starting time, should not be installed and activated after launch.