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Cannot authenticate Jira for VS Code Extension

Lara Zamboni
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August 31, 2023

I am trying to activate Jira in the "Jira and Bitbucket (Atlassian Labs)" VS Code extension however there is always an error message. When I click the button in VS Code to log in to Jira Cloud, the browser opens correctly, I can log in and click to grant access. However, afterwards a page opens saying something went wrong and VS Code is not logged in.

Screenshot 2023-08-31 120159.png

After a while a new message comes up saying there was a timeout in the request.

Screenshot 2023-08-31 134418.png

I have tried activating the extension with another private Jira account I have, where the authentication works normally. Additionally, a work colleague of mine is able to authenticate the extension with the work account without issues. And I can log in to Bitbucket without problems from the VS Code extension. Do you have an idea what could cause this error?

I work on Windows 10, VS Code version 1.81.1 and the extension is version v3.0.5.

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