Cannot add new user Free Plan

[Matt Kull]

Hello, I just signed up for Jira Service desk Free plan to try it out. 

I tried to add a new user and I am getting an error that says: "Could not add users, 'Something went wrong when adding users to your site' " 

I was under the impression that I could add 3 free users? 

Under manage licences it says I have:

"Jira Service Desk Agents 1 of 3 agents"

and 

"Jira Software Users 1 of 10 users"

Can I add users to the free plan?

[Angélica Luz]

Hello Matt,

Welcome to Atlassian Community

I see that you are the only user on the site, so the error shouldn't be related to the license and yes, you can add three licensed users for a free site.

We understand that this error is generic, so to get more information about what is causing this, please open the developer tools on your browser while adding a new user to check if it shows any other error.

Also, this error might be related to the default groups, so please check on Administration > Product access if the default groups were set.

Regards,
Angélica

[Matt Kull]

Hello, 

Thanks for responding, I again tried to add a user and I saw this error in my browsers (chrome) console:

users:2 POST https://admin.atlassian.com/gateway/api/adminhub/um/site/16ed44be-b894-4163-9e1f-884a16287b4a/users/invite 400

	t.<computed>	@	users:2
	(anonymous)	@	tti-polyfill.0167f52…-4.js:1
	nrWrapper	@	users:2
	r	@	users:2
	fetch	@	tti-polyfill.0167f52…-4.js:1
	(anonymous)	@	app.b84e1b2…-4.js:1
	s	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	vendors~app.61725c6…-4.js:82
	e.<computed>	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	app.b84e1b2…-4.js:1
	nrWrapper	@	users:2
	r	@	users:2
	d	@	app.b84e1b2…-4.js:1
	(anonymous)	@	app.b84e1b2…-4.js:1
	t	@	app.b84e1b2…-4.js:1
	(anonymous)	@	app.b84e1b2…-4.js:1
	s	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	vendors~app.61725c6…-4.js:82
	e.<computed>	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	app.b84e1b2…-4.js:1
	nrWrapper	@	users:2
	r	@	users:2
	d	@	app.b84e1b2…-4.js:1
	(anonymous)	@	app.b84e1b2…-4.js:1
	value	@	app.b84e1b2…-4.js:1
	(anonymous)	@	app.b84e1b2…-4.js:1
	s	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	vendors~app.61725c6…-4.js:82
	e.<computed>	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	app.b84e1b2…-4.js:1
	nrWrapper	@	users:2
	r	@	users:2
	d	@	app.b84e1b2…-4.js:1
	value	@	app.b84e1b2…-4.js:1
	(anonymous)	@	app.b84e1b2…-4.js:1
	s	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	vendors~app.61725c6…-4.js:82
	e.<computed>	@	vendors~app.61725c6…-4.js:82
	a	@	app.b84e1b2…-4.js:1
	nrWrapper	@	users:2
	Promise.then (async)
	nrWrapper	@	users:2
	c	@	app.b84e1b2…-4.js:1
	(anonymous)	@	app.b84e1b2…-4.js:1
	nrWrapper	@	users:2
	r	@	users:2
	X	@	app.b84e1b2…-4.js:1
	value	@	app.b84e1b2…-4.js:1
	(anonymous)	@	app.b84e1b2…-4.js:1
	s	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	vendors~app.61725c6…-4.js:82
	e.<computed>	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	app.b84e1b2…-4.js:1
	nrWrapper	@	users:2
	r	@	users:2
	l	@	app.b84e1b2…-4.js:1
	value	@	app.b84e1b2…-4.js:1
	(anonymous)	@	app.b84e1b2…-4.js:1
	s	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	vendors~app.61725c6…-4.js:82
	e.<computed>	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	app.b84e1b2…-4.js:1
	nrWrapper	@	users:2
	r	@	users:2
	C	@	app.b84e1b2…-4.js:1
	value	@	app.b84e1b2…-4.js:1
	i.value	@	app.b84e1b2…-4.js:1
	(anonymous)	@	app.b84e1b2…-4.js:1
	s	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	vendors~app.61725c6…-4.js:82
	e.<computed>	@	vendors~app.61725c6…-4.js:82
	a	@	app.b84e1b2…-4.js:1
	nrWrapper	@	users:2
	Promise.then (async)
	nrWrapper	@	users:2
	c	@	app.b84e1b2…-4.js:1
	(anonymous)	@	app.b84e1b2…-4.js:1
	nrWrapper	@	users:2
	r	@	users:2
	yt	@	app.b84e1b2…-4.js:1
	inviteUsers	@	app.b84e1b2…-4.js:1
	F	@	vendors~app.61725c63…41507b6c33-4.js:147
	_	@	vendors~app.61725c63…41507b6c33-4.js:147
	a	@	vendors~app.61725c63…41507b6c33-4.js:147
	(anonymous)	@	vendors~app.61725c63…41507b6c33-4.js:147
	(anonymous)	@	vendors~app.61725c63…41507b6c33-4.js:147
	(anonymous)	@	vendors~app.61725c63…41507b6c33-4.js:147
	x	@	vendors~app.61725c63…41507b6c33-4.js:147
	k	@	vendors~app.61725c63…41507b6c33-4.js:147
	(anonymous)	@	vendors~app.61725c63…41507b6c33-4.js:155
	e	@	vendors~app.61725c63…41507b6c33-4.js:108
	value	@	vendors~app.61725c63…41507b6c33-4.js:108
	(anonymous)	@	vendors~app.61725c6…-4.js:61
	e	@	vendors~app.61725c63…41507b6c33-4.js:108
	value	@	vendors~app.61725c63…41507b6c33-4.js:108
	(anonymous)	@	vendors~app.61725c6…-4.js:93
	e	@	vendors~app.61725c63…41507b6c33-4.js:108
	value	@	vendors~app.61725c63…41507b6c33-4.js:108
	(anonymous)	@	vendors~app.61725c6…-4.js:93
	nrWrapper	@	users:2
	r	@	users:2
	(anonymous)	@	vendors~app.61725c6…-4.js:93
	(anonymous)	@	vendors~app.61725c63…41507b6c33-4.js:108
	(anonymous)	@	vendors~app.61725c63…41507b6c33-4.js:108
	(anonymous)	@	vendors~app.61725c63…41507b6c33-4.js:108
	nrWrapper	@	users:2
	r	@	users:2
	l	@	vendors~app.61725c63…41507b6c33-4.js:108
	e.mutate	@	vendors~app.61725c6…-4.js:93
	e.mutate	@	vendors~app.61725c6…-4.js:93
	r.mutate	@	vendors~app.61725c6…-4.js:21
	r.runMutation	@	vendors~app.61725c6…-4.js:21
	(anonymous)	@	site-users-page.eb4a…d48bf0e4b67d-4.js:1
	s	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	vendors~app.61725c6…-4.js:82
	e.<computed>	@	vendors~app.61725c6…-4.js:82
	(anonymous)	@	site-users-page.eb4a…d48bf0e4b67d-4.js:1
	nrWrapper	@	users:2
	r	@	users:2
	Z	@	site-users-page.eb4a…d48bf0e4b67d-4.js:1
	e.onSubmit	@	site-users-page.eb4a…d48bf0e4b67d-4.js:1
	(anonymous)	@	vendors~app.61725c6…-4.js:93
	(anonymous)	@	vendors~app.61725c63…41507b6c33-4.js:155
	f	@	vendors~app.61725c63…41507b6c33-4.js:155
	(anonymous)	@	vendors~app.61725c63…41507b6c33-4.js:155
	E	@	vendors~app.61725c63…41507b6c33-4.js:155
	j	@	vendors~app.61725c63…41507b6c33-4.js:155