Cannot access any licenses at my atlassian

[sm00ay]

We have self hosted Jira and Bitbucket and when I renew licenses I login to my atlassian with my email address. However, since we have also claimed that domain on Jira Cloud, I have no licenses as it is linking my email address with my cloud account. When I login to my atlassian it says I have no licenses. I know I have Jira and Bitbucket licenses as I renew them there. Is there a way to get access to my self hosted licenses? I'm an admin on our Jira Cloud if that helps.

thanks,

Alistair

[Boris Berenberg - Atlas Authority]

Hi Sm00ay,

You can contact Atlassian Support at https://support.atlassian.com/contact/#/ for help. Or if you would like to work with an Atlassian Partner to help you with this kind of thing, feel free to reach out to us via sales@atlasauthority.com.

Boris