Cannot access account after period of non-use

[erika]

I had a JIRA account for my company, and after some time, when I try to access any of the items, I get an error. If my account was deactivated, is there any way to recover it?

[Arkadiusz Wroblewski]

Hello @erika 

This is Jira Cloud Premium, so Atlassian's Free plan inactivity cleanup does not apply.

Ask an Org Admin or User Access Admin (Product Admins cannot manage users) to check your account in Atlassian Administration:

Check if your account is Active, Suspended, or Deactivated (and look for SCIM/SSO problems in your identity provider). Confirm your Jira app roles and access groups are still assigned.

To reinstate suspended accounts, an admin clicks "Restore access."

If your login works but specific work items fail, it's likely a project permission issue, not account deactivation.

What specific error message are you seeing?

Best,

Arek 🤠

[Carlos Garcia Navarro]

Hi @erika ,

Can you contact your Jira administrator? If your account was deactivated due to inactivity, they can check its status and reactivate it if possible. Or is it your own Jira account? If so, can you reset the password?  What's the error you see?

[Ishma Sultania]

Totally depends on the error message. If your account was suspended or deactivated or access/ license was removed. You will need to reach out to your company jira administrator. They will be able to search your account from email address. Usually the data is still attached to your account.