Cannot Reactivate Deactivated Jira Cloud Site – Free Plan, Admin Access Lost

[Rodrigo Hilkner]

Site URL: hilkner.atlassian.net
Plan: Free
Role: Site admin
Issue: My Jira Cloud site was deactivated due to inactivity. I received the deactivation email 36 days ago, so I am still within the 60-day retention period.
Problem: When I log in to admin.atlassian.com, I only see the “Create organization” screen and cannot see my old organization or site to reactivate it.
Attempts: I tried different browsers and devices, but the support portal is not working for me.
Request: Please help me restore access to my Jira Cloud site and recover my data.

[yqiao]

Hey I think here’s what’s likely happening:
When Atlassian deactivates a free Jira site for inactivity, they keep your data for 60 days, so you’re right that you should still be able to recover it. Normally, logging in as the site admin during that window should give you the option to reactivate the site. However, if you’re only seeing the “Create organisation” screen and not your old site, it usually means there’s an issue with your admin access or account linkage.

I think you should contact Atlassian Support

• Go to Atlassian Support.

• Choose “I have a problem with my Atlassian Cloud site.”

• In your message, include your site URL, the admin email you used, and mention that you’re within the 60-day retention period but can’t see your site to reactivate it.

• Also mention that you’re stuck at the “Create organisation” screen.

[Rodrigo Hilkner]

When I do this I get stuck in this page. It's telling me to go to the Admin dashboard to open the actual support ticket, but that's exactly what I can't access.

[Trudy Claspill]

Hello @Rodrigo Hilkner 

You can complete the form on the Billing, licensing and pricing Support page to get more assistance with reactivating your free license, if that option is still available.

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Rodrigo Hilkner]

This seem to have worked, or at least I was finally able to create a support ticket. Thanks for the tip, let's see how that goes!