Cannot Create Category in Team-Managed Business Project

[Lenka Benedíková]

Summary

Unable to create a new Category in a Team-managed Business project. The issue occurs both from the List view and from the Issue details screen.

Environment

• Jira Cloud
• Business project
• Team-managed project

Steps to Reproduce

1. Open a Team-managed Business project.
2. Navigate to the List view.
3. Create a new issue or edit an existing issue.
4. Open the Category field.
5. Attempt to create a new category.
6. Repeat the same action from the Issue details view.

I have also verified that it is not possible to create a new value for the Category field from Jira Administration, which suggests the problem is not limited to the project UI.

Expected Result

A user with project administration permissions should be able to create a new Category directly from the Category field and assign it to the issue.

Actual Result

It is not possible to create a new Category from either the List view or the Issue details view. Only existing categories can be selected.

Impact

Users cannot create new Categories within the project and must rely on existing values, which prevents proper categorization of work items.

Additional Information

The issue is reproducible in both:

• List view
• Issue details view

The project is configured as a Team-managed Business project.

[Liam Do - DevSamurai]

Hi @Lenka Benedíková ,

In team-managed business projects, categories are managed directly from the list view, not from the issue screen or Jira site settings. You can follow this document to create them: Categorize work items in the list view (under 'Add, edit, or delete a category')

If this doesn't work for your setup, I'd recommend reaching out to Atlassian Support at Atlassian Support for further assistance.

Hope it helps 🙌
Liam

[Lenka Benedíková]

Hi @Liam Do - DevSamurai 

Thank you for the suggestion. It actually helped and resolved the issue on our side.

I appreciate your quick response and support.

Thanks, Lenka

[Liam Do - DevSamurai]

Happy to help! If this solved your problem, marking this as the Accepted Answer would be greatly appreciated. Thank you!