Canned Responses - Include Attachment that was originally uploaded

[Adam Hoy]

I have a range of automated responses I use.  In this case I have added the $issueDescription$ tag so when I have my response its similar to this

__________________________________________________________________________________

Dear ________

Your issue has been resolved

Thankyou

Support Officer.

Your Original Description - $issueDescription$

__________________________________________________________________________________

NOW what I want to add is the ORIGINAL attachment PDF that they uploaded. So, it is sent back to them in the email.  I know it sounds redundant but I have been adding these back in and it just helps them see the whole issue in the one response.

Just wondering if this is possible or anyone else has come across something similar?

[Marc - Devoteam]

Hi @Adam Hoy 

Welcome to the community.

Are you referring to the default canned responses in JSM or is this an option from a 3rd party app?

Or are you using automation rules to respond, if it's automation see; https://support.atlassian.com/jira/kb/how-to-send-customers-a-notification-with-the-most-recent-attachment-using-automation/ 

and https://jira.atlassian.com/browse/JSDCLOUD-4086