I have a range of automated responses I use. In this case I have added the $issueDescription$ tag so when I have my response its similar to this
__________________________________________________________________________________
Dear ________
Your issue has been resolved
Thankyou
Support Officer.
Your Original Description - $issueDescription$
__________________________________________________________________________________
NOW what I want to add is the ORIGINAL attachment PDF that they uploaded. So, it is sent back to them in the email. I know it sounds redundant but I have been adding these back in and it just helps them see the whole issue in the one response.
Just wondering if this is possible or anyone else has come across something similar?
