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Cancelled my subscription

Nicusor Laurentiu Tuiu
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May 5, 2025

Hi can you cancel my subscription, I wass by mistake. 

ochi_verzi02@yahoo.com  it's.my email 

1 answer

0 votes
Piyush Annadate _ACE Pune_
Community Champion
May 6, 2025

Hello @Nicusor Laurentiu Tuiu,
Welcome to the community !

Since you are on PREMIUM plan; check the below based on this


What happens when you cancel a subscription?

When you cancel a subscription, it's deactivated 15 days after the end of your current subscription period.

Your subscription might also get deactivated if you fail to pay for your Atlassian product subscription within 15 days of the payment due date, at which point you’ll no longer be able to access the product.

Once your subscription is canceled, it will appear on the Inactive tab on the Subscriptions page.


Undo a scheduled cancellation

If you cancel a subscription in the middle of a billing cycle, the cancellation is scheduled, and will take place at the end of your current billing cycle.

To undo a scheduled cancellation:

  1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

  2. Select Subscriptions, find the subscription you’ve scheduled for cancellation, and select Manage.

  3. Select Undo cancellation, then follow the on-screen instructions to contact support.

When you undo a scheduled cancellation, your billing date stays the same. So, instead of canceling your subscription at the end of the current billing cycle, we’ll charge your chosen payment method.



- Kindly raise a Support ticket with Atlassian in billing section for further quick help. 

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